Destaques importantes
- Área e especialização profissional: Informática, TI, Telecomunicações - TI
- Nível hierárquico: Analista
- Local de trabalho: Jundiaí, SP
- Regime de contratação de tipo Efetivo – CLT
- Jornada Período Integral
- Modelo de Trabalho: Presencial
- IT Support Analyst
- Summary
- Responsible for providing support to complex systems that sustain the organization’s business processes, leveraging all available technological resources to ensure efficiency and effectiveness in operational workflows.
- Key Responsibilities
- Provide support for Matrix WMS (Blue Yonder) systems.
- Perform technical specifications for process improvements.
- Map and validate logistics processes.
- Conduct training sessions for resources and end-users.
- Collaborate with various CEVA teams and internal/external clients to gather requirements, provide data, and design solutions.
- Document complete solutions for delivery to the Global team.
- Follow all appropriate change control processes.
- Act as a subject matter expert for the IT department, providing next-level assistance/support for the application support team.
- Identify opportunities and make recommendations to improve resilience, reliability, and efficiency of products.
- Execute other tasks as assigned by the line manager.
- Technical Requirements
- Bachelor’s Degree in Information Technology, Computer Science, or related field.
- Experience with WMS systems (preferably Blue Yonder).
- Strong SQL skills for data queries and troubleshooting.
- Basic programming logic and scripting knowledge (e.g., Python, PowerShell).
- EDI technologies (Electronic Data Interchange) understanding.
- Familiarity with ITIL processes (Incident, Problem, and Change Management).
- Knowledge of network fundamentals and system integrations.
- Experience with ticketing tools (e.g., ServiceNow).
- Ability to analyze and resolve system performance issues.
- English proficiency (written and spoken).
- Preferred Skills
- Experience in logistics operations support.
- Knowledge of cloud environments (Azure or AWS).
- Understanding of cybersecurity best practices.
- Strong communication and stakeholder management skills.
- What We Offer
- At CEVA Logistics, we support and value diversity and do not discriminate based on disability, gender, sexual orientation, race/ethnicity, or age. We promote a welcoming, safe, diverse, and inclusive environment that encourages knowledge sharing and mutual respect.
- With a strong culture of recognition and internal opportunities, we want our employees to grow and be part of our journey. We offer a competitive benefits package and a bold goal of internal professional growth. If you want to work for one of the world’s leading logistics operators, apply for our open positions.
Valorizado
- Escolaridade Mínima: Ensino Superior
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